Refund Policy

Effective Date: 1 February 2026

1. Digital Products

Acts Digital sells digital products, including ebooks, guides, and downloadable resources. Due to the nature of digital products, we do not offer refunds once the product has been downloaded or access has been granted.

2. Eligibility for Refunds

A refund may be considered only if:

• The product was not delivered due to a technical or payment processing error.

• You contacted us within 7 calendar days of purchase and can provide proof of payment.

Refunds are not available if the product has been downloaded, partially or fully accessed, or if the issue is due to user error (e.g., incorrect email).

3. How to Request a Refund

If you believe your purchase qualifies:

1. Email our support team: [Insert Support Email]

2. Include:

   • Full name

   • Order number

   • Date of purchase

   • Detailed explanation of the issue

3. Our team will review and respond within 48 business hours.

4. Technical Issues

If you experience issues downloading or accessing your product, please contact support immediately. We will provide:

• A replacement download link

• Step-by-step assistance

Our goal is to resolve all technical issues within 24–48 business hours.

5. No Other Refunds

All other requests, including buyer’s remorse, change of mind, or dissatisfaction with content, will not be accepted.

6. Acceptance

By purchasing from Acts Digital (Pty) Ltd, you acknowledge and agree to this refund policy.